Account Manager

Birmingham Competitive 13 Jul 2022

We’re looking for an account manager to join our team in Birmingham – a key role in one of our multidisciplinary teams, working on some great brands, with some amazing people.

In a nutshell

The busy bee that makes stuff happen.  The Account Manager actively manages projects and is the ‘safe pair of hands’ on any job.  Externally, responsible for day-to-day delivery of projects on specific accounts.  Within the agency – internal project management, time management and approvals – all to the agency standard processes.

The basics

Good communicator – written and verbal.  Organised, bright and with a very keen attention to detail.  Naturally good with people.  Assertive, expresses opinions but tactful with it.  Enthusiastic and loves the industry.

The role spelt out

Client relationships

  • Develop good day-to-day working relationships with clients
  • Manage client expectations with aplomb, ensuring that anything that is committed to is always delivered
  • Get close to accounts and understand the client’s business
  • Be pro-active, drive projects, and anticipate client needs – don’t wait to be asked or told

Project management

  • Responsible for actively managing projects and not just passively ‘handling’ them – this means being 100% engaged in every aspect of a project
  • Being all over it – drive all aspects of the project: client briefing, creative briefing and creative presentation – involving relevant personnel as necessary throughout
  • Responsible for delivering projects to agreed timelines and managing resource internally as efficiently as possible
  • Ultimately the source of all information regarding the project that agency team members can turn to and clients can rely on
  • Working with the Account Director to manage workload efficiently each week
  • Financial management of projects, including quoting and invoicing using the agency management system

Management of time

  • Be able to write realistic timing plans for a wide variety of projects, ensuring approval form Account Director, Production Manager and others as required
  • Organise time effectively to juggle a number of projects at the same time, ensuring deadlines are always met
  • Be able to negotiate timings with clients to ensure appropriate amount of time for the agency to produce the best possible work and minimise resource bottle-necks
  • Communicate effectively timings and actions to clients and the internal team, highlighting any potential clashes or resource bottle-necks to the Account Director well in advance
  • Develop the ability to ‘buy time’ under the guidance of the Account Director, never over-committing to clients and protecting the agency’s ability to always respond to briefs/feedback in the most effective way

Briefs and briefing

  • Ability to interrogate client briefs and ensure absolute clarity and all information is collated in advance of internal creative briefing
  • Write clear, succinct creative briefs with clear deliverables for creative presentation and a well thought through proposition
  • Practice and develop writing creative briefs with support of Account Director and Chapter Head
  • Ensure verbal creative briefings and internal review meetings happen in all instances 
  • Gain approval for all creative briefs from the Account Director and, for larger projects, the client and Chapter Head


  • Embrace a spirit of entrepreneurialism and find ways to increase revenue opportunities both with existing client relationships and personal network
  • Support Account Director in maximising opportunities on accounts by developing client relationships, sounding out proactive ideas relevant to a client’s business and having a keen antenna for potential new projects
  • Find efficient ways of working across all clients

And in return…

  • Salary £Competitive (depending on experience) 
  • Company pension scheme 
  • 26 days’ holiday rising by a day a year to 30 days + Bank Holidays
  • Additional day off for your birthday
  • Electric Car Purchase Scheme, via Salary Sacrifice
  • Outstanding training and progression, including access to LinkedIn Learning and The Mission Group Learning Management System
  • Mission Share Purchase Scheme

    Ready to apply?

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